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FAQs

* What Payment Methods Are Accepted?

We take PayPal and store credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

* What Currency Are Prices Display In?

Our products are priced in USD. But our store will automatically convert the price to your local currency.

The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Masonlids-official.

 

* Do I Get a Receipt for My Order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

If you do not receive an email from Akibob within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

 

* Do I need to have an account to order? 

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

 

* What if I forgot my password? 

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

 

* How Do I Use a Coupon code? 

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart, and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Totheoutdoor. Coupon code cannot be used for orders already placed.

 

* Can I change my shipping address after placing an order? 

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

 

* How do I track my order? 

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

You can also check your order in the inquiry section of the home page footer.

 

* Can I use several discount codes in one order? 

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

* What if the item(s) I received are defective/incorrect/damaged? 

Please contact us within 7 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

* When will I receive my refund? 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

Contact us

If you have any questions about these FAQs, please contact us: steklovtemych@gmail.com